No Refunds Policy

Fees charged by Principal Lens reflect professional legal time, analysis, and work product, not a product purchase.

Once an engagement has commenced, meaning the engagement gate (conflict check and signed engagement letter) has been passed and work has begun, fees paid are non refundable, regardless of outcome.

We are paid by bank transfer or UPI only, to the account named in your engagement letter. If we decline a matter, or cannot begin it, after your payment has reached us, we refund the full amount to the account it came from within 7 business days. If you pay more than the agreed fee, we refund the difference in the same way.

Contract Retainer months

A retainer month that has started is not refunded, whether or not the allowance is used. If we end a retainer ourselves partway through a paid month, we refund that month in full within 7 business days. A month paid for but not yet started is refunded in full if the retainer ends before it begins.

For any billing queries, contact us through our Contact page.